Help CenterHere's the breakdown on everything there is to know about printing with us.
How do I setup an account?
Simply click on "Create An Account" in the upper right hand side of the page, and fill out a short application. You will have immediate access to account holder benefits.
What is your newsletter about?
Through our newsletter our customers will receive updates about the website, our products and services, and special promotional offers. We also showcase a "Customer of the Week" in our newsletters by displaying their company logo and website address (if applicable).
How do I qualify for Spotlight Customer?
In order to be considered for spotlight customer, you must be an active customer, which is determined by the date of your most recent order.
What file types are accepted?
We prefer PDF files, AI (Adobe Illustrator), PSD (Adobe Photoshop), and JPG files may also be submitted. For Catalog files, ZIP files are accepted.
Should my fonts be outlined?
You bet! Breaking the fonts helps us by making sure that the fonts don't change on our side when we open up the file.
What if I use transparencies in my artwork?
Please note that all transparencies will need to be flattened for production.
How do I set up the orientation correctly?
We use a standard head-to-head print setup, so you'll need to submit your files in the orientation they're meant to be printed.
What are the bleed requirements?
All files must include a 1/8" (0.125 inch) bleed per dimension regardless if your design bleeds to the edge or not. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".
What are your resolution requirements?
All rasterized (bitmap) images must be at least 300 dpi. However, 400 dpi for photo images and 1200 dpi for text and line art is highly recommended.
Should I include crop marks in my file?
NEVER include crop marks in your artwork. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".
Can I include front and back images in 1 file?
Each side of your artwork must be in a separate file. Do not put both front and back in the same file.
Should overprint be turned on or off?
It is STRONGLY suggested that overprint is turned off to avoid unexpected results.
How do I set up Spot UV, Embossing, and Foil Stamping files?
When creating a job with Spot Varnish, Embossing, or Foil Stamp You must include a separate template file along with the regular full color file. The template file should be all black (100 K), and is used to show where the UV will be placed.
What color space should I send my files in?
All files should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK.
What can I do to ensure a rich black on my prints?
We suggest using a rich black formula of 40C 30M 20Y 100K. This will give you a rich black. DO NOT just use 100 K, because we use a 4 color process, using 100K will result in a dark grey color. DO NOT use 100C 100M 100Y 100K either because this ink coverage is too high and will result in longer ink drying times and could create problems with your order.
Ink Coverage should be no more than 250% (All CMYK values = 250 max). Slightly higher ink coverage than this may still work. Speak to one of our representatives to make sure.
What's the best way to make sure my colors print out correctly?
We use a CMYK process, which means we use unprocessed inks and mix them to try our best to match the colors you need. Obviously, it won't be perfect, but we will try to come as close as possible. We DO NOT use Pantone inks because of the very high cost, but if you use a Pantone color in your artwork, be sure to convert it to CMYK for the best results.
What's the best way to make sure my colors print out correctly?
Yup. Print does come out a lot darker than what you see on your computer screen. Your computer screen has a light source that makes colors brighter and more vivid. Also, your computer monitor outputs colors in RGB color mode, whereas most print is in CMYK color mode. On top of all that, our Silk Laminate finish tends to make colors daker, so we recommend brightening your colors by 10-15% to try to offset the darkening.
Color simply cannot be guaranteed in CMYK printing. The CMYK process is meant to provide quality printing at affordable prices. There will always be a color shift, but it will not be drastic (i.e. If you want a red, it will not come out blue, but it may come out a slightly darker or lighter shade of red). There are other processes that we offer which use Pantone ink colors and can maintain color precision such as letterpress. If you'd like to find out more about these processes, email us at firstname.lastname@example.org
How do I send my files to Legit Print?
After you have added an item to your cart, you will be prompted to enter your shipping and credit card information. Once the transaction is complete, you will be directed to the Upload area.
Why does it only ask me to upload 1 file?
Make sure you've selected the correct color options. Double Sided will prompt you to upload 2 files (front and back). Single Sided will only ask you for 1 file (front).
Why does it ask me to upload more than 2 files?
Double check if your order is a Spot UV job. If so, you will need to upload a total of 4 files (Front, Front Spot Mask, Back, Back Spot Mask). For instructions on how to set up Spot UV files, please refer to the File Setup section above.
Can I change paper, quantity or any other job specs after I've finalized my order?
Due to the highly automated and fast paced gang-run process, once orders are placed, they are final. Changes cannot be made regarding customization in paper, quantity, or files submitted unless rejected during our screening process.
Can I cancel my order?
You may cancel your order so long as the status has not been changed to "On Press". Once the status has been changed to "On Press", there is no cancelling and no refunding. If you have a Legit account, you can check your order status on your dashboard when you log in. To make a cancellation, please email us with the Order#, stating that you want to cancel your order. Legit Print reserves the right to keep a minimum of 5% of your Order Total if you do choose to cancel your order within the allowed time period.
What payment methods are accepted?
We accept credit card payments Visa, Mastercard, American Express, and Discover are accepted. All orders must be paid in full.
Please see our terms and conditions for further information about payment and order cancellations.
What type of printing is used?
All products except banners are done using a gang run procedure on a 4 color offset press, including jobs of 250 and 500 quantities. Banner jobs are not offset.
How does the gang-run process work?
Gang-run printing means multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 75 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 75 sets of 1000 cards. This process allows us to spread the expensive initial setup cost of running a full color, offset job among 75 customers.
Shifts in color, cutting, embossing, foil stamping, and spot varnish.
Due to our fast paced and high volume printing process, slight shifts in color, cutting, embossing, foil stamping, and spot varnishing are out of our control. Because of this, we recommend doing blind embossing, and avoiding using any sort of border in your design. If you do use a border, even the slightest shift will make the artwork appear off-center.
What line screen are my jobs printed at?
How long does it take to start printing?
Printing may start as early as a few hours. Legit Print has full discretion in scheduling and makes every attempt to complete all jobs within stated turnaround times. However, some issues such as technical issues with machinery and equipment cannot controlled.
How do I calculate turnaround time?
There are two components to turnaround time. First is production time. This is the time to manufacture your job. The second component is transit time. This is the time for the product to reach you. Legit Print offers Standard shipping via UPS. Both production time and transit time never include weekends or holidays. The day of ordering is not counted as the first day. I.e. Ordering Monday before cut-off with a 3 day turnaround time means the job will be ready to ship on Thursday (Tuesday = Day 1 of production, Wednesday = Day 2 of production, Thursday = Day 3 of production).
What is your time-cutt off?
12pm PST is the daily time cut off.
What carrier does Legit Print use to ship with?
Legit Print ships via FedEx and UPS, depending on the order and the destination.
Where do you ship to?
Legit Print ships to all 50 US States. Shipping to Canada and Puerto Rico is available - please contact customer service.